Shipping
Where and how do you ship?
We ship worldwide via FedEx Economy. Shipping rates do not include custom duties, taxes or import fees. To request faster shipping time for an added fee, let us know in Order Notes or contact us directly at core@syzmicstudio.com.
Every order will have a tracking number so you can keep tabs on your parcel as it makes it way to you.
What are your shipping rates?
Shipping rates are calculated automatically at checkout, as it depends on the item.
When will I get my order?
New orders are processed within 4-6 business days. In-stock items are processed within 2-3 business days. Made-to-order or customized orders are processed within 5-7 business days. Once shipped, orders take 4-7 business days to reach you.
We can't be held responsible if there are delays in transit or at customs. However, we will try our best to assist you along the way. If you're concerned about your order, reach out to us at core@syzmicstudio.com or click here.
Business days do not include Saturday, Sunday or public holidays.
How do I check my order status?
Once your order has been shipped, you'll receive an email with a tracking number and a link to the website where you can track your parcel's movements.
We can't be held responsible if there are delays in transit or at customs. However, we will try our best to assist you along the way. If you're concerned about your order, reach out to us at core@syzmicstudio.com or click here.
Can I cancel or change my order?
To change or cancel your order, please contact us within 24 hours after the purchase was made. You can change the item or details like shipping address, contact number, etc. We do not accept changes or cancellations after 24 hours or once the order has been shipped.
Returns
Do you accept returns?
If you're not entirely satisfied, items can be returned within 14 days of receiving your order. You can request a product exchange, store credit or refund.
All returns must be in new, unused and original condition and include the original hang tags and packaging. Any item that has been modified or altered in any way other than its original form is not eligible for returns or exchanges.
What can I not return?
Customized, made-to-order or items on sale cannot be returned.
Any item that has been modified, altered or changed in any way other than its original form is not eligible for returns or exchanges.
Items purchased anywhere other than syzmicstudio.com must be returned to the original place of purchase.
Please get in touch if you have questions or concerns about your specific item.
How do I return an order?
To start a return, kindly email us your request within 14 days of receiving your order. Once we've emailed you a refund confirmation, kindly return the item within 7 days of refund confirmation. Items sent back to us without first requesting a return will not be accepted. We do not refund return shipping charges.
All returns must be in new, unused and original condition and include the original hang tags and packaging. Any item that has been modified or altered in any way other than its original form is not eligible for returns or exchanges. Once we receive the item, we'll take 7 business days to process your return.
In your request email, please state which of the following you would like:
1) Exchange
Exchange it for another item of the same style, in the event you received a faulty or wrong product.
2) Store Credit
Get credit to purchase other items in our store. You'll be emailed store credit in the form of a gift card (valid for 1 month) for the value of the item(s) returned. This credit can only be used at syzmicstudio.com. Any balance can still be used in future purchases and will remain in your card for up to 1 month, after which it will be expired.
3) Refund
Receive a refund to the original payment method. Please remember it can also take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we’ve approved your return, please contact us at core@syzmicstudio.com.
I received the wrong product. What do I do?
If you received an incorrect or faulty item, please contact us at core@syzmicstudio.com within a maximum period of 14 days and we'll make it right.
How do I use Store Credit?
Once we receive your return(s), we'll take 7 business days to process. You'll then be emailed store credit in the form of a gift card in the value of the item(s) returned. This credit can only be used at syzmicstudio.com and is valid for 1 month from the date it is issued. Once you have made a purchase with this card, any balance can still be used in future purchases and will remain in your card for up to 1 month, after which it will be expired.
To view your balance, you can contact us.
How do I receive a refund?
Refunds are issued to the original payment method that was used to make the purchase. Please remember it can also take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we’ve approved your return, please contact us at core@syzmicstudio.com.
Payments
What payment methods do you accept?
You can make payments securely on our site with Paypal or any major credit or debit cards such as Visa, Mastercard, American Express, and Cartes Bancaires.
Your payment info is kept secure and safe. Shopify Payments is PCI compliant and supports 3D Secure checkouts.
You can also use Shop Pay which is an accelerated checkout that lets you save your email address, credit card, and shipping and billing information. This can save you time when you check out, especially if you've already opted in to Shop Pay on any other Shopify store.
Product Care
How do I care for my leather goods?
Clean with a soft cloth, dampened with a bit of water. Don't use a dryer or high heat of any kind. Just hang it up and let it air dry in the shade. Keep it away from humidity and direct sunlight.
Avoid contact with hand cream, hand sanitizer, make-up and perfume.
Never over-pack your bag as it may damage its shape or hardware.
How do I care for my clothing?
Handwash or delicate cycle in maximum 30°. Wash the item inside out. Use mild soap detergent. Don't use a dryer or high heat of any kind. Just hang it up and let it air dry in the shade. Keep it away from humidity and direct sunlight.
Special Requests
Do you customize orders?
We're open to customizing orders in terms of fit, sizing and slight design alterations. This depends on the request as well as availability. Kindly email us with your request at core@syzmicstudio.com and we'll get back to you.
Where can I get special offers or promos?
Subscribe here and you'll have special access to new releases, members-only offers and event updates.
You can easily choose to leave our mailing list at anytime. Your e-mail will not be shared with any third parties, and will only be used for our communications.
You can also follow us on Instagram @syzmic.studio for the latest.
Do you offer discounts on volume sales?
We are able to receive large orders and offer attractive discounts. Please contact us at core@syzmicstudio.com for more information or you can click here.
Gift Cards
What are Gift Cards?
Gift Cards are virtual cards with a set balance that can be redeemed for product purchases on syzmicstudio.com. They come with a unique code that you can enter at Checkout. They can be used multiple times as long as there is a balance on them.
Gift cards can be bought or requested. They can be bought as gifts for friends and family to enable them to choose an item in our store for themselves. We also issue gift cards in exchange for returns.
Gift Cards have no expiration date, unless otherwise stated. There are no extra fees or charges added.
If the amount of the order exceeds the amount of the Gift Card, an additional method of payment is required to pay for the balance of the order. If the amount of the order is less than the balance of the Gift Card, the balance remains on the card for future redemption.
Where can I get Gift Cards?
You can buy gift cards here.
To purchase multiple gift cards, please place a separate order for each.
If you have any further questions, you can contact us directly at core@syzmicstudio.com
How do I redeem my Gift Card?
We will email you a virtual gift card with a unique code that you can enter at Checkout. Gift cards and the balance on them have no expiration date, unless otherwise stated.
How do I check my balance?
You can check your balance by contacting us or emailing us at core@syzmicstudio.com
Can Gift Cards be reloaded?
No, you can't reload a Gift Card. You can purchase another Gift Card instead.
Can a Gift Card be used to buy a Gift Card?
No, you can't use a Gift Card to buy another Gift Card.
Can a Gift Card be used more than once?
Yes, provided there is still a balance remaining on the card. To check your balance, please contact us.
Can Gift Cards be used in conjunction with a discount code?
Yes, Gift Cards are a form of payment.
Store Credit
What is Store Credit and how do I get it?
If you return an order, you can request for store credit in exchange. Once we receive your return, we'll take 7 business days to process. You'll then be emailed store credit in the form of a gift card in the value of the item(s) returned. This credit can only be used at syzmicstudio.com and is valid for 1 month from the date it is issued. Once you have made a purchase with this card, any balance can still be used in future purchases and will remain in your card for up to 1 month, after which it will be expired.
To view your balance, you can contact us.
Business days do not include Saturday, Sunday or Public Holidays.